Help
Frequently asked questions
Can't find what you need? Reach us through the contact details at the bottom of the page.
Booking and payment
How far in advance do I need to book?
Book at least 3 days before your travel date, counted in Western Indonesia Time (WIB). Hosts need that time to prepare.
How do I pay?
Once your booking is created, select Pay now. You'll be taken to the Midtrans payment page to choose a method such as bank transfer, e-wallet or QRIS. As soon as the payment succeeds, the booking is confirmed automatically.
Is my booking guaranteed straight away?
Your seats are held from the moment you book, and the booking is confirmed as soon as payment is received. Until then its status is Pending.
Can I cancel myself?
Yes, as long as the booking hasn't been paid. Go to My Account, choose the booking and select Cancel. For paid bookings, cancellations and refunds are handled manually by our team under the Cancellation policy.
I've already paid but want to change the date. What should I do?
Contact us with your booking code (in the format EJ-XXXXXX). Changes depend on the hosts' availability on the new date.
Before you travel
Where is the meeting point?
The meeting point is listed on each tour page and on your booking detail page.
What's included in the price?
Every tour lists What's included, such as a local guide, meals or transport. Anything not on that list isn't included in the price.
What if I have special needs, such as food allergies?
Add them in the notes field when you book. We pass them on to your hosts before the trip.
Cultural etiquette
What should I wear?
Modest clothing that covers shoulders and knees. For temple visits in Bali, a sarong and sash are usually provided when listed under What's included.
May I photograph ceremonies?
Always ask your guide first. Some parts of a ceremony may not be photographed at all, and that must be respected.
Are ceremonies held especially for guests?
No. We never stage rituals for tourists. If a ceremony is taking place and the hosts allow it, you're invited to attend as a respectful guest.
Account
When can I write a review?
Once the trip's status is Completed. The Write a review button appears in My Account, and each booking can be reviewed once.
Which language are EtnoJourney emails sent in?
The language you choose under My Account, Settings. Bahasa Indonesia and English are available.
I forgot my password.
Use the Forgot password link on the sign-in page. We'll email you a link to create a new password, valid for 1 hour.